Effective Date: Oct 1, 2014
The website www.mybaby247.com is owned and operated by HumGenie Private Limited.
1 – Accountability
2 – Identifying Purposes – Collection of Information
MyBaby247 collects Personal Information and non-personally identifiable information.
“Personal Information” is information about an identifiable individual, including but not limited to the following: first and last name, mailing address, e-mail address, phone number, baby’s name, baby’s birth date, and other applicable birth event statistics.
We collect two types of information from you:
- I) information that you voluntarily provide to us and
- II) information that is derived through automated tracking mechanisms.
Collection of Information
All information collected by MyBaby247 is gathered directly from the Customer; it is never obtained from any other source.
Collection of Information – Voluntary for Services and Features
We collect personally identifiable information when you choose to use certain features of our Services or Site, including:
- I) making purchases, II) consenting to receive email or text messages about upcoming promotions or events, III) consenting to receive email. When you choose to use these additional features, we require you to provide your “Contact Information” in addition to other personal information that may be required to complete a transaction such as your phone number, billing and shipping addresses and credit card information.
2.1 MyBaby247 collects Personal Information on its Sites and elsewhere through:
- MyBaby247 representatives and employees;
- Our customer service department;
- Registration or participation in online forms;
- Telephone, paper and online polls, surveys, contests and sweepstakes;
- Enrollment in various MyBaby247 programs and services; and
- Other online and electronic activity with MyBaby247.
2.2 MyBaby247 collects Personal Information for the following purposes:
- To process product orders and returns;
- To process payments;
- To process website search requests and enrollment in and registration for MyBaby247 programs and services;
- To communicate information and special offers from MyBaby247 and/or third-party corporations or other organizations (“Partners”) that have an agreement with MyBaby247 to provide promotional offers and discounts to you;
- To respond to requests for information about our products and services;
- To better understand and analyze your needs and preferences;
- To develop, enhance, market and provide products and services to meet those needs and preferences;
- To notify you if you win a contest or sweepstakes, and to provide the contest or sweepstakes prize to you; and
- To ship products to those individuals that provide product reviews to or on behalf of MyBaby247.
Collection of Information via Automated tracking mechanism
Our site uses “cookies” and other tracking technologies. Cookies enable us to serve secure pages to our users without asking them to sign in repeatedly. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. If a user’s system is idle for a defined time, the cookie will expire, forcing the user to sign in again to continue their session. This prevents unauthorized access to the user’s information while they are away from their computer.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Site.
2.3 MyBaby247 also collects non-personally identifiable information from users of its Sites. Non-personally identifiable information is anonymous information that we do not associate with Personal Information.
2.4 One type of non-personally identifiable information that we collect (either directly, through the use of “cookies” or through the use of a third-party tracking system) is the IP address of the computer making the request. This IP address may be associated with your personal computer, or with a computer used by the portal through which you accessed the Internet, such as your Internet Service Provider or company network. IP addresses are not linked to Personal Information.
2.5 We also gather information about (1) the areas that users visit on the Sites, and (2) the links that users select from within the Sites to other areas of the World Wide Web or elsewhere online. MyBaby247 uses such information in the aggregate to understand how website visitors (as a group) use the services and resources provided on our Sites. This way, MyBaby247 knows which areas of its Sites are most popular, which areas need development and what technologies are being used so that MyBaby247 may continually improve its site and provide users with a positive online experience.
3 – Consent/Opt-Out
MyBaby247 obtains consent for the collection, use and/or disclosure of Personal Information at the time of collection. Providing information to our staff is entirely at your discretion and you have all the rights to not to give us any information. However, if you do not provide us the necessary Personal Information to us, you may be unable to purchase products and services from us and we may not be able to provide any services to you and you may be unable to use certain portions of the Sites.
4 – Limiting Collection
4.1 We do not knowingly collect Personal Information from children under the age of 13.
5 – Use, Disclosure and Retention
General Use, Disclosure and Retention
5.1 In the course of processing a transaction with you, we may share some of your Personal Information with certain entities that we have contracted with to process and/or manage transactions, data management, and communications on our behalf. Such functions include printing vendors, package deliveries and credit card payment processing. MyBaby247 may give these companies access to your Personal Information only to the extent necessary to provide you with these specific services and nothing beyond.
5.2 We may use Personal Information to communicate information and special offers from MyBaby247 and its Partners if any.
5.4 MyBaby247 may disclose Personal Information that it collects if, in its opinion, such disclosure is required to comply with legal process or procedure, for example, search warrant or other governmental inquiry or order. It may also disclose such information in response to a law enforcement agency’s request or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by law. We may also disclose Personal Information to assist us in collecting a debt owed by you in case the payment processing has some issues or if the payments are done in installments.
5.5 MyBaby247 may also transfer any Personal Information in the event that all or a portion of our business or assets are sold or transferred to a third party, including without limitation in the course of insolvency proceedings.
5.6 MyBaby247 does not otherwise trade, rent or sell Personal Information without your prior consent.
5.7 MyBaby247 may share non-personally identifiable information with its suppliers and other third parties for trend analysis and other statistical purposes.
5.8 MyBaby247 provides customers who have photographs taken while in the nursing care or otherwise a web presence via MyBaby247.com for their baby. The photographs may also be linked to the birth or nursing care center’s via our social media campaign.
5.9 The following information may be displayed on our website or on our social media campaign: parents’ first names; baby’s first name, middle name and last initial; weight; length; place of birth; and date and time of birth. You can always reach us back just in case you do not want your baby pictures to be shared on our website or in our social media campaign and we will remove those pictures, however this is at the discretion of MyBaby247.com.
6 – Accuracy
6.1 MyBaby247 collects the information provided by you and in case of any updates, you can login to your account (if we provide the login information) make changes to it. In case you bought our product or services and do not have login information, you can always send an email to [email protected] and ask for this information.
6.2 You are responsible for informing MyBaby247 about changes to Personal Information, as appropriate.
7 – Safeguards
MyBaby247 protects Personal Information in its custody and control with reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the Personal Information.
7.1 The methods of protection for Personal Information may include:
- Physical measures, for example, locked filing cabinets and restricted access to offices;
- Administrative measures, for example, employee confidentiality agreements and limiting access on a need-to-know basis; and
- Technological measures, for example, the use of passwords and firewalls.
7.2 Personal Information is stored on databases in MyBaby247 production facility and may in the future store information on storage facilities available on the Internet; this practice is commonly known as cloud computing.
7.3 We may provide your personally identifiable information to third parties who provide services to us or on our behalf. These third parties may provide a variety of services including, without limitation, delivering your order, providing or operating certain features of the Site (e.g., the online shopping cart), providing billing and/or payment services, and/or sending or coordinating the sending of marketing or other communications.
7.4 MyBaby247 has appropriate training programs in place and provides employees with information about its policies and procedures for maintaining the privacy of Personal Information and the importance of maintaining the confidentiality of Personal Information.
7.5 In case you got the access to your account provided by us, you may protect online access to your Account with a password you select. You alone are responsible for any and all activity that occurs on our Sites under such password. Any security code or password used for using services provided by MyBaby247 are for your personal use and you are requested not to share the security code or password with anybody. You agree that it is your responsibility to keep the security code or password confidential and you will be responsible for any consequences originated from the misuse of such code or password. You agree to immediately notify MyBaby247 of any unauthorized use of your password or user name or any other breach of security. You agree to provide true, current, complete and accurate information as requested on any form to which our Sites may direct you.
8 – Openness
9 – Individual Access
9.1 You can request access to Personal Information held by MyBaby247 by contacting MyBaby247 at the address provided in Section 10.2.
9.2 MyBaby247 may request sufficient information from you (including passwords – in case you have an account with us) to verify your identity and the existence, use and disclosure of Personal Information held by MyBaby247.
9.3 You may challenge the accuracy and completeness of the Personal Information contained in the MyBaby247 database and have it amended as appropriate. When MyBaby247 does not resolve a challenge to your satisfaction, the MyBaby247 database will reflect the unresolved challenge.
9.4 MyBaby247 amends the Personal Information contained in the MyBaby247 databases to address inaccuracies or incompleteness of the Personal Information when you notify MyBaby247 of such inaccuracies or incompleteness.
9.5 If MyBaby247 does not provide access to all the Personal Information it holds about you, it will provide the reasons for denying such access to you.
10 – Challenging Compliance/Inquiries
Customer Care Center
HumGenie Pvt. Ltd.
J-9/13, Rajouri Garden
New Delhi 110027
Or by calling: +91 8130302463 / 8130591978
11 – Changes to this Policy